marketing promotion activities, promotions, and discounts

Marketing activities, promotions, and various discounts of Octopus Media Solutions Co., Ltd. will be held according to the specified period. If there is a need to cancel that marketing promotion activity, both promotions or discounts, before the specified time conditions, Octopus Media Solutions Co., Ltd. reserves the right to cancel the conditions by itself immediately without prior notice

Order cancellation and refund

Octopus Media Solutions Co., Ltd. would like to inform you that there is no refund policy for completed work under any circumstances.

Suppose the Customer has already ordered and deposited any amount but is willing to cancel, though the job preparation process, the procurement of materials, and the production process have not yet started; the Customer can only cancel the order but cannot refund. In this case, the Company shall compensate by providing the Customer with a voucher for the amount deducted from the expenses.

In case of order cancellation after the Company has started the work process, has procured the materials, or the production has already been carried out, this is considered to have an operating fee of 60 % of the value of the work ordered. The Company will deduct the operating fee, and the Company compensates by giving a gift voucher for the amount that has been deducted to the Customer.

Suppose in the case that the order is canceled after the Company's work has been completely delivered, the Customer cannot request any refund, where the Company is considered to have completed the work according to the value of the work upon the quote. If there is an outstanding balance, the Customer must pay the due balance to the Company to complete it according to the agreed value.

product related problems

Suppose there is any problem with the work. In that case, the Customer is strongly advised to immediately communicate with the Company in the most convenient and fastest way through the phone or social apps to get the best support from the Company prior to considering acknowledging the unresolved issue publicly.

scope of action

In the event that the Company considers that The Customer's work has a nature of work that is against the law, unethical, has inappropriate content, regarded as obscene abuse, including containing content implied in a way that disparages the nation monarchy and other third parties or contain content that causes damage to others. The Company reserves the right not to take any action if it falls into these areas.

Privacy and Confidentiality Policy

Octopus Media Solutions Co., Ltd. will use a copy of the working files received from the Customer only to produce work as assigned. The Company will keep the Customer's artwork file at its best discretion. No information or related files will be forwarded or distributed to third parties before granted permission from the Customer. The Customer can be confident that there will be no leakage of working files in any way. However, suppose the leakage of files and related information occurs due to the error of the Customer acts or information theft. In that case, the Company will not be held liable for damages arising from events beyond the Company's control in any case.

scope of responsibility

Suppose there is an error or damage to the work. In that case, the Company will be responsible only if it is still in production, in the inspection process before delivery, to ensure that the work meets the agreed-upon standards. The responsibility of the Company will end immediately when The Customer has received and inspected the work upon delivery. If there is damage to the work after the delivery, the Company reserves the right not to be responsible for such damage in all cases.

Agreement before starting work

The Customer is responsible for checking that the working file complies with the Company's rules and regulations informed on the website, and should examine the proofs thoroughly for proper operation.

Copyright and Intellectual Property Agreement on the Website

The contents on the website octopus.co.th, whether text, images, sounds, or other content, is the copyright of Octopus Media Solutions Co., Ltd., protected by copyright and intellectual property laws. Therefore, customers or visitors to the website are not allowed to copy, reproduce, modify, distribute, or use for personal use without permission is strictly prohibited.

Website Terms of Use

If the Customer has accessed the website octopus.co.th and personal information has been transmitted through the website, whether it is the Customer's email and personal password, the Company confirms that it will maintain such customer information per the agreement. Suppose there is a force majeure event from a third party that is unrelated to the website operator and Octopus Media Solutions Co., Ltd., resulting in customer information leakage. In that case, the Company declines to take any responsibility due to force majeure, and the Company's website has used an information security system that meets international standards. Therefore it is considered that we have complied with the regulations correctly.

Order Conditions, price and shipping

Price

The Company will inform the process and payment method for goods and services delivered at the quotation. The Customer has a duty to check the accuracy so everything is correct. The Company assumes that the Customer has acknowledged and agrees to pay for the work as stated on the quotation. It will be considered that the purchase order transaction is completed.

Payment

When the Customer confirms the order, the Customer should be required to pay for the work immediately to complete the confirmation process through payment methods that have been informed, including cash, payment via credit card, and bank transfer (must be notified and confirmed evidence of transfer to the Company) by total amount or deposition upon agreement. If the order is confirmed, but the Customer does not acknowledge the payment to the Company, it is considered invalid, and the production will not start.

Production

Customers need to provide accurate and precise job description information, including sending a complete working file to the Company to start the production process. The Company can only begin production after the Customer acknowledges the Company's payment and sends the working files.

Delivery

The Customer needs to specify the correct name and address of the recipient. The Company delivers the goods by post or by the delivery service of a third-party company. If the name or address of the recipient is incorrect, the product may not reach the recipient. The Company will deliver the goods during the working hours of the post office or third-party company only. The time for the recipient to receive the goods depends on the postal operations and the third-party company that delivers the goods, which is beyond the responsibility of the Company. 

Terms and Conditions for Warranty and Refund

The Company is confident that we can provide value for money and meet the highest satisfaction of all customers. Therefore, we would like to guarantee quality and satisfaction as well. The company is willing to refund 100% immediately if the Customer is unsatisfied with the work received. However, before refusing to take delivery and requesting a refund, The Customer must understand the following conditions.

Warranty conditions for printing products

• If the product has errors in text, letters, numbers, or images caused by the case of the original artwork file having errors from the beginning. Such products are considered outside the terms of the Company's product warranty because the Company assumes that the Customer has verified the file. Therefore, product defects do not occur from the Company's production process. The Company, therefore, disclaims any responsibility in this case.
• In case of an error during the production process, in any case, if the Company itself causes the error The Company will insure the damage. take responsibility and make corrections Until able to complete the production of the product But if the mistake is not caused by the Company The Company will proceed to stop production first. until the error is corrected
• The Company does not guarantee the accuracy of printed colors due to technical deviations, as the color value from the computer screen and the actual printout can differ.
• The size of the actual print job that comes out will be different from the size of the job file that the Customer sends plus/minus 10%, which will not affect the printing defects in any way.
• In the event that the product has a defect from the printing process, more than 30% of the total work The Company is willing to make new ones. which if the faulty product has already been delivered to the Customer and the Customer wishes to have the Company make a new one Kindly ask the Customer to return the problematic product back to the Company. so that the Company can operate according to the procedures of the Company conveniently However, when there is a new production, the delivery schedule has to be changed as well. will not be counted towards previous production
• The scope of the product warranty will be within 7 days after the completion of production.
• For premium-grade printing with HP Latex printers, the Company guarantees the color of the printouts. The workpiece can withstand sunlight for up to 3 years without fading. If the item is lighter than specified The Company is happy to provide a new printing service for free. (The warranty for the product Must be under the terms of the user's valid use only)
• For printing with UV printers, the Company guarantees the color of the prints. The workpiece can withstand sunlight for up to 3 years without fading. If the item is lighter than specified The Company is happy to provide a new printing service for free. (The warranty for the product Must be under the terms of the user's valid use only)
• For printing with Epson eCo-Solvent print heads, compare grades, the Company guarantees the color of the printouts. The workpiece can withstand sunlight for up to 2 years without fading. If the item is lighter than specified The Company is happy to provide a new printing service for free. Must be under the terms of the user's valid use only)
• For printing with Konica Solvent print heads, compare grades, the Company guarantees the color of the prints. The workpiece can withstand sunlight for up to 2 years without fading. If the item is lighter than specified The Company is happy to provide a new printing service for free (however, the product warranty Must be under the terms of the user's valid use only)

Conditions for requesting a refund

1. The Customer must inspect the product at the time of delivery immediately. If you are unsatisfied with the product, The Customer must immediately refuse to receive the product. which inspects the product refusal to receive goods And the refund request must be made on the same day only. The Customer must notify the delivery officer of his intention not to receive the product. and inform the sales department of the Company to request a refund

2. When the Customer refuses to receive the product and wants to request a refund, The Customer must return the product to the delivery staff. 

3. Products to be returned must not be used in any way whatsoever.

***If the Customer complies with all 3 conditions, the Company will process the refund within 7 days***

Conditions for refusing a refund

• Shade color of the print job that does not meet the Customer's needs (In the event that the color proof is not printed by the Customer for approval)
• Shade color of the print that is slightly different from the proof color.
• Shade of printed color that is slightly different from the sample.
• The Customer has examined the sample work that the Company has made and has approved the production.
• The Customer does not comply with all 3 conditions for a refund.

If all of the above cases are the case, the Company reserves the right to refuse a refund to the Customer, therefore clarifying for general knowledge.

Warranty conditions for vehicle wrap printing services for advertising (Vehicle Wrap)

Octopus Media Solutions Co., Ltd. is confident that we can provide value for money and meet the highest satisfaction of all customers. for peace of mind if you want to make an insurance claim please contact us and we will walk you through the steps. The Customer must understand the following conditions.

Details of coverage under warranty

• The warranty covers product damage. Under the correct use and damage caused by errors in production only. The warranty will start from the delivery date.
• Installation work, 14 days warranty in case of delamination from installation Can contact to bring the car to the service center to fix it.
• Print quality guarantee is based on the terms of the print media product warranty.
• For premium grade printing with HP Latex printers, the Company guarantees the color of the printouts. The workpiece can withstand sunlight for up to 3 years without fading. If the item is lighter than specified The Company is happy to provide a new printing service for free.
• For printing with UV printers, the Company guarantees the color of the prints. The workpiece can withstand sunlight for up to 3 years without fading. If the item is lighter than specified The Company is happy to provide a new printing service for free.
• For printing with Epson eCo-Solvent print heads, compare grades, the Company guarantees the color of the printouts. The workpiece can withstand sunlight for up to 2 years without fading. If the item is lighter than specified The Company is happy to provide a new printing service for free.

*Product warranty Must be under the terms of the user's valid use only. Excluding labor cost for stripping and reinstalling*

• Product warranty period Starting from the date of delivery of the job successfully
• We reserve the right to work that has already been installed immediately. If the Customer wants to modify the form of work installation or dismantling, the Company will charge an additional fee for work.
• The Company reserves the right to carry out repairs for defects according to the method. and the Company's standards Which may or may not investigate the cause first, depending on the discretion of the Company is important

Conditions not covered by warranty and service

The Company will guarantee the damage of the work. Under proper use and damage caused by manufacturing errors only, damaged, pale, deteriorated, or other defects which is beyond the scope of warranty stated above and includes the following items

• Damaged, pale, deteriorated from using a highly alkaline stain remover to clean.
• Damaged, pale, deteriorated, abrasions in the contact area, peeling colors, dull colors from time, change in condition, or changing the color of the work area that is beyond the warranty period according to the specification of the used composite materials.
• Damaged, pale, deteriorated from wear and tear Due to the surrounding environment is not suitable or others, such as deterioration from high or low temperatures beyond the standard environment, high humidity, high acidity - alkaline. or highly corrosive chemical vapors
• Deterioration caused by disasters caused by natural events or the environment within the area of ​​use or unexpected events such as storms, heavy rains, floods, tsunamis, land floods, lightning.
• Deterioration, deterioration, damage from scratches, collisions road accident
• Damaged, deteriorated from misuse from the purpose of use or actions such as trimming, modifying, peeling, re-sticking or having any action on the sticker by the Customer himself.
• Damaged from biting and scratching by small animals such as dogs, cats, rats, etc.
• Damaged / broken due to intrusion, theft or other illegal acts.
• If the Company finds any signs of damage as described above The work guarantee ends immediately. However, product warranty conditions do not include labor costs for dismantling or Install the product at the point of installation

Terms and Conditions for Warranty Service for Printing Installation for Advertising (Sticker & Banner)

Octopus Media Solutions Co., Ltd. is confident that we can provide value for money and meet the highest satisfaction of all customers. for peace of mind if you want to make an insurance claim please contact us and we will walk you through the steps. The Customer must understand the following conditions.

Details of coverage under warranty

• The warranty covers product damage. Under the correct use and damage caused by errors in production only. The warranty will start from the delivery date.
• Installation work, 14 days warranty in case of delamination from installation Can contact to bring the car to the service center to fix it.
• Print quality guarantee is based on the terms of the print media product warranty.
• For premium grade printing with HP Latex printers, the Company guarantees the color of the printouts. The workpiece can withstand sunlight for up to 3 years without fading. If the item is lighter than specified The Company is happy to provide a new printing service for free.
• For printing with UV printers, the Company guarantees the color of the prints. The workpiece can withstand sunlight for up to 3 years without fading. If the item is lighter than specified The Company is happy to provide a new printing service for free.
• For printing with Epson eCo-Solvent print heads, compare grades, the Company guarantees the color of the printouts. The workpiece can withstand sunlight for up to 2 years without fading. If the item is lighter than specified The Company is happy to provide a new printing service for free.

*Product warranty Must be under the terms of the user's valid use only. Excluding labor cost for stripping and reinstalling*

• Product warranty period Starting from the date of delivery of the job successfully
• We reserve the right to work that has already been installed immediately. If the Customer wants to modify the form of work installation or dismantling, the Company will charge an additional fee for work.
• The Company reserves the right to carry out repairs for defects according to the method. and the Company's standards Which may or may not investigate the cause first, depending on the discretion of the Company is important

Conditions not covered by warranty and service

The Company will guarantee the damage of the work. Under proper use and damage caused by manufacturing errors only, damaged, pale, deteriorated, or other defects which is beyond the scope of warranty stated above and includes the following items

• Damaged, pale, deteriorated from using a highly alkaline stain remover to clean.
• Damaged, pale, deteriorated, abrasions in the contact area, peeling colors, dull colors from time, change in condition, or changing the color of the work area that is beyond the warranty period according to the specification of the used composite materials.
• Damaged, pale, deteriorated from wear and tear Due to the surrounding environment is not suitable or others, such as deterioration from high or low temperatures beyond the standard environment, high humidity, high acidity - alkaline. or highly corrosive chemical vapors
• Deterioration caused by disasters caused by natural events or the environment within the area of ​​use or unexpected events such as storms, heavy rains, floods, tsunamis, land floods, lightning.
• Deterioration, deterioration, damage from scratches, collisions road accident
• Damaged, deteriorated from misuse from the purpose of use or actions such as trimming, modifying, peeling, re-sticking or having any action on the sticker by the Customer himself.
• Damaged from biting and scratching by small animals such as dogs, cats, rats, etc.
• Damaged / broken due to intrusion, theft or other illegal acts.
• If the Company finds any signs of damage as described above The work guarantee ends immediately. However, product warranty conditions do not include labor costs for dismantling or Install the product at the point of installation

Conditions for product warranty (Signage)

Octopus Media Solutions Co., Ltd. is confident that we can provide value for money and meet the highest satisfaction of all customers. for peace of mind if you want to make an insurance claim please contact us and we will walk you through the steps. The Customer must understand the following conditions.

Details of coverage under warranty

• The warranty covers product damage. Under the correct use and damage caused by errors in production only. The warranty will start from the delivery date.
• Installation work, 30 days warranty
• Structural work, warranty period 1 year
• Power system, 1 year warranty
• Color work, warranty period 1 year
• Product warranty period Starting from the date of delivery of the job successfully
• Repair warranty period (according to the warranty period listed in the warranty details)
• We reserve the right to work that has already been installed immediately. If the Customer wants to move the installation point or dismantle it Will charge wages according to the service fee schedule according to the conditions of the Company
• The Company reserves the right to carry out repairs for defects according to the method. and the Company's standards Which may or may not investigate the cause first, depending on the discretion of the Company is important
• service scope Coverage in Bangkok and its vicinity * 15 baht per km in other provinces or starting from km. No. 101 and above start the route from the company location. or charge a service charge for other provinces Ask service center Tel 08-8882-4432

Conditions not covered by warranty and service

The Company will guarantee the damage of the work. Under the correct use and damage caused by errors in production only. Other defects which is beyond the scope of warranty stated above and includes the following items

• Damage caused by disasters caused by natural events or the environment within the area of ​​use or unexpected events such as storms, heavy rains, floods, tsunamis, land floods, power outages, overload, lightning.
• damaged by corrosion Due to the surrounding environment is not suitable or others, such as deterioration from high or low temperatures beyond the standard environment, high humidity, high acidity - alkaline. or highly corrosive chemical vapors
• Damaged from the deformation of the building or the area supporting the work has changed from the original which is a defect from parts other than the work that the Company produces and installs
• Defects from misuse from the purpose of use or actions such as trimming, adding, repairing, improving, maintaining by the Customer itself, causing a crack, chipping, bent, collapsed, deformed, cracked through some missing parts.
• damaged by corrosion Abrasion in the contact area, peeling color, dull color from time, change in condition or change the color of the work area that is beyond the warranty period according to the specification of the composite material used.
• Damaged by having the product removed or opened for repair without the Company's personnel Or there are conditions that should not occur with normal use, such as water stains, rust marks, moss, burn marks
• Damaged from biting by small animals such as dogs, cats, rats, cockroaches, etc.
• Damaged/broken due to intrusion, theft, or other illegal acts.
• If the Company finds any signs of damage as described above, the work warranty ends immediately. However, product warranty conditions do not include labor costs for dismantling or Install the product at the point of installation