Terms of Responsibility/Company Policy

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Section 01

General Terms and Policies

Terms of service and company policies — Tap on the topic to view details

1Marketing Activities

Promotions and discounts are offered according to specified terms. The company reserves the right to cancel terms immediately without prior notice.

2Cancellation and Refund

No refund policy for delivered work. · Cancellation before production → Compensation as a gift voucher · Cancellation during production → 60% deduction · Cancellation after delivery → Not possible

3Product-Related Issues

If a problem occurs, notify immediately via phone or social media. Do not contact via website as it is only for public relations.

4Scope of Operations

The company reserves the right to refuse work that violates laws, is unethical, obscene, disrespectful to institutions, or causes harm to third parties.

5Privacy and Confidentiality

The company uses work files only for production. No sharing or dissemination to third parties. · The company is not responsible for damages due to force majeure (e.g., hackers).

6Scope of Responsibility

The company is responsible only during the production process. Responsibility ends when the client accepts the product. Damages incurred thereafter are outside the scope.

7Agreement Before Work Commencement

The client is responsible for checking the file against specifications and carefully reviewing the sample file returned by the company before approving actual printing.

8Website Copyright

All content on the website is copyrighted by the company. Unauthorized copying, reproduction, modification, or use is not permitted without written consent.

9Website Usage Agreement

The company protects personal data (Email, password) with international standard systems. · The company disclaims responsibility for data breaches due to force majeure by third parties.

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Section 02

Ordering, Pricing, and Delivery Conditions

Steps and conditions regarding pricing, payment, production, and product delivery.

Pricing

The company specifies the steps and methods for paying for products and delivery services on the quotation. The client is responsible for verifying accuracy. If there are no objections, it is considered that the client acknowledges and agrees to pay as stated, and the order is complete.

Payment

Upon confirming an order, payment should be made immediately through the specified channels (cash, credit card, bank transfer, with proof of transaction) or in installments for large orders. If confirmed but not paid, the order is considered void.

Production

The client must provide precise job details and complete and perfect work files. The company will only begin production once the client has confirmed payment and submitted correct work files.

Product Delivery

The client must provide the correct recipient's name and address. The company delivers via postal service or private shipping companies only during business days and hours. The delivery time depends on the shipping provider, which is beyond the company's responsibility.

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Section 03

Print Warranty and Refund

The company guarantees quality and satisfaction, offering a 100% refund if the client is dissatisfied with the work received, under the conditions below.

Printing System	Color Fade Resistance Warranty	Notes
HP Latex (Premium Grade)	3 Years	Weather-resistant — If fades prematurely, free reprinting.
UV Inkjet	3 Years	Weather-resistant — If fades prematurely, free reprinting.
Epson eCo-Solvent	2 Years	Weather-resistant — If fades prematurely, free reprinting.
Konica Solvent (Equivalent Grade)	1 Year	Weather-resistant — If fades prematurely, free reprinting.

iProduct warranty is subject to correct usage conditions by the user only.

Print Warranty Conditions

Errors in text, characters, numbers, or images caused by initial defects in the original work file are outside the warranty conditions, as the original file was approved by the client.

In case of production errors caused by the company, the company will take responsibility and rectify it. If not caused by the company, production will be halted until rectified.

The company does not guarantee color accuracy, as colors on a computer screen may differ from actual prints.

The actual print size may differ from the submitted file by +/- 10%, which does not affect printing defects.

If products are defective due to the printing process by more than 30% of the total job, the company will redo them. If already delivered to the customer, please return the problematic items, and the delivery schedule will be reset.

The warranty period is within 7 days after production completion. Beyond that, it is outside the warranty conditions.

Refund Conditions

1Inspect the product immediately upon delivery. If dissatisfied, you must refuse acceptance immediately. — Inspection, refusal, and refund request must occur on the same day, by notifying the delivery staff and sales department.

2When refusing acceptance, you must return the product to the delivery staff. Do not keep any items, or return them directly to the company before 12:00 PM on the next day.

3Returned products must not have been used in any way under any circumstances.

iIf the client complies with all 3 conditions, the company will process the refund within 7 days.

Cases where the company reserves the right to refuse a refund

✕Print color shade does not match the customer's requirements, in cases where color proofing was not approved.

✕Print color shade differs only slightly from the color proof.

✕Print color shade differs only slightly from the sample.

✕The client has inspected the sample work and approved production.

✕The client fails to comply with all 3 refund conditions.

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Section 04

Warranty Conditions by Job Type

Select a job type to view coverage details and conditions not covered by the warranty. — Print quality references the table in Section 3.

✓Coverage under Warranty

✓Damage to product under proper use and manufacturing defect — from date of delivery.

✓Installation work is guaranteed for 14 days. If peeling occurs due to installation, bring the vehicle to the service center for rectification.

✓Print quality references the print warranty table (Section 3).

✓For installed work, if format changes or removal are requested, additional service charges apply.

✓The company reserves the right to repair according to its methods and standards at its discretion.

✕Not Covered by Warranty

✕Damage, fading from cleaning with high-alkaline stain removers.

✕Abrasion at contact points, color peeling, color dullness due to age, or exceeding warranty period.

✕Corrosion from unsuitable environment — excessively high/low temperatures, high humidity, acids-bases, corrosive chemicals.

✕Natural disasters — storms, heavy rain, high tides, tsunamis, floods, lightning.

✕Damage from scratching, collision, road accidents.

✕Misuse, cutting, altering, re-applying, or tampering with the sticker itself.

✕Damage from gnawing/scratching by small animals such as dogs, cats, rats, and others.

✕Damage, breakage from intrusion, theft, or other illegal acts.

iThe warranty immediately ends if the above characteristics are found. — Excludes labor costs for peeling, removal, or reinstallation.

✓Coverage under Warranty

✓Damage to product under proper use and manufacturing defect — from date of delivery.

✓Installation work is guaranteed for 14 days. If peeling occurs due to installation, contact the service center for rectification.

✓Print quality references the print warranty table (Section 3).

✓For installed work, if format changes or removal are requested, additional service charges apply.

✓The company reserves the right to repair according to its methods and standards at its discretion.

✕Not Covered by Warranty

✕Damage, fading from cleaning with high-alkaline stain removers.

✕Abrasion at contact points, color peeling, color dullness due to age, or exceeding warranty period.

✕Corrosion from unsuitable environment — excessively high/low temperatures, high humidity, acids-bases, corrosive chemicals.

✕Natural disasters — storms, heavy rain, high tides, tsunamis, floods, lightning

✕Damage from scratching, collisions, road accidents

✕Misuse, cutting, modifying, re-applying, or tampering with the sticker itself

✕Damage from gnawing or scratching by small animals such as dogs, cats, rats, etc.

✕Damage or breakage due to intrusion, theft, or other illegal acts

iThe warranty is immediately void if any of the above conditions are found — labor costs for removal, dismantling, or reinstallation are not included

✓Coverage under warranty

✓Damage to the product under proper use and manufacturing defects — starting from the delivery date

✓Installation work 14 days warranty · Structural work 6 months–1 year as offered by the company

✓Electrical system 1 year warranty · Painting work 1 year warranty

✓Repair work is warranted according to the warranty details of that specific job

✓For installed works, if relocation or dismantling is required, labor costs will be charged according to the company's service fee schedule

✓The company reserves the right to repair according to its methods and standards at its discretion

✓Service coverage includes Bangkok and its vicinity — for other provinces, 15 baht per km (from km 101 onwards) or a flat rate. Please contact the service center at 08-8882-4432

✕Not covered by warranty

✕Natural disasters — storms, heavy rain, high tides, tsunamis, floods, power surges, power outages, lightning

✕Corrosion from unsuitable environment — high temperature, high humidity, acid-base, corrosive chemicals

✕Building deformation or changes in the supporting area from the original condition

✕Misuse, cutting, adding, repairing, improving, or self-maintaining leading to breakage, cracks, chips, bends, dents, distortion, or punctures

✕Corrosion, peeling paint, faded color due to time or exceeding the warranty period as per material specifications

✕Disassembly or opening the product for repair by non-company personnel, or presence of water stains, rust, moss, burn marks

✕Damage from gnawing by small animals such as dogs, cats, rats, cockroaches, etc.

✕Damage or breakage due to intrusion, theft, or other illegal acts

iThe warranty is immediately void if any of the above conditions are found — labor costs for dismantling or installing the product at the installation site are not included