7 FAQs — What services does Octopus Media Solutions offer? Do you accept out-of-province orders? What's the minimum order? And more.

7 คำถามที่พบบ่อย — Octopus Media Solutions ให้บริการอะไร รับต่างจังหวัด สั่งขั้นต่ำ และอื่นๆ
FAQ · Frequently Asked Questions

All Your Questions Answered
Octopus Media Solutions

Covering everything — services, ordering, design, production, delivery, and contact channels

20 Questions Orders from 1 piece Nationwide delivery Free design service
Services Offered
Q1What services does Octopus Media Solutions provide?
We offer comprehensive advertising sign and printing services, covering everything from metal letter signs, LED light signs, light boxes, stickers, product labels, exhibition booth equipment, Digital Signage, to inkjet printing and die-cutting — design, production, and installation all in one place.
Metal Letter SignsLED Light SignsLight BoxesStickersProduct LabelsBooth EquipmentDigital SignageVinyl & Banners
Q2What machinery and technology do you use for production?
HP LatexVinyl, banner, fabric printing — Latex ink, chemical-free, weather-resistant
UV Flatbed & Roll (Canon / Mimaki)Prints on rigid and flexible materials: acrylic, aluminum, PVC, foam board
Konica Minolta High Chroma RGB PressHigh-resolution digital dry toner, suitable for product labels and packaging
Kongsberg Die-Cutter, CNC Router, CO₂ & Fiber LaserCutting, engraving, and shaping all types of materials, all in one factory
Q3Do you make signs for small businesses?
Yes, we do — whether it's for SMEs, shops, condos, or residences — we design and produce according to your budget. We deliver throughout Bangkok and to other provinces.
Send a photo of the location + dimensions + logo via LINE for an immediate free quote.
Ordering & Pricing
Q4What is the minimum order quantity? Can individual customers order?
We accept orders from one piece — there is no minimum for most items. Some items have a minimum quantity due to the production process, such as printed labels or roll stickers. Please inquire directly.
Orders from one pieceUrgent orders acceptedIndividual customersCorporate clients
Q5Do you provide quotes and tax invoices?
Yes — we can issue quotations, invoices, and full tax invoices. We support both individual and corporate clients. Please provide your company name and tax ID along with your order.
Q6What payment methods do you accept?
We accept payments via bank transfer (Kasikornbank / SCB) and credit card through our online system — items purchased via the website can be paid for immediately. For custom orders, a 50% deposit is required before production begins.
Design & Artwork
Q7Can you help with design if I don't have artwork?
Yes — we have a design team to create artwork according to your needs. Simply send your logo + desired text via LINE. Our team will provide a draft for your approval before actual production.
Process: Send info via LINE → Team drafts design → Approve → Production
Q8What kind of artwork files should I prepare?
We recommend submitting AI / PDF / EPS with a resolution of ≥150 dpi — Artwork size = Finished size + 3mm bleed on all sides. See details on our Artwork Preparation Guide page
Production Process & Lead Time
Q9How long does production take?
1–3 Days
Standard Printing
Vinyl, Stickers, Posters
5–14 Days
Metal Signs, Light Signs
Custom Work
7–21 Days
LED
Digital Signage
After artwork confirmation and payment, the team will always provide a clear delivery date.
Q10Do you offer urgent services?
Yes — standard printing can be expedited within 24 hours. Please inform us of your urgent request via LINE before ordering; the team will assess feasibility and inform you of any additional costs (if applicable).
Delivery & Installation
Q11Can you handle orders outside of Bangkok?
Yes — we offer nationwide delivery and installation throughout Thailand, including Bangkok, its vicinity, and other provinces.
Provide the area and project size, and our team will provide a cost estimate within 1 business day.
Q12Which delivery services do you use?
Deliveree / Grab — Express delivery in Bangkok, 1–2 hours.
JT Express / Nim Express — Standard parcel delivery nationwide, 1–2 days.
DHL — International, 3–7 days.
Large orders are transported by our company's own vehicles.
Metal Letter Signs
Q13What materials are metal letter signs made from? How durable are they?
We primarily produce from stainless steel, aluminum, and brass.
Stainless steel — Rust-resistant, 10+ years outdoorsAluminum — Lightweight, economicalBrass — Luxurious, premium work
All pieces are coated with an anti-oxidation layer, suitable for both indoor and outdoor installation.
Q14Can metal letters have LED lighting? What types are available?
Yes — there are 3 options: Face-lit for illuminated letters, Halo-lit for a glowing effect around the letters, and Side-lit for illumination from both front and back — we use high-quality, energy-efficient LEDs with a lifespan of 50,000+ hours.
Q15What factors determine the price of metal letters?
The price depends on the type of material, letter size, depth (return), paint color, and LED lighting system — send us your design or a sample image via LINE for our team to provide an accurate quote.
Q16What types of metal letter installations are available?
There are several options depending on the wall and usage.
L-Brackets Flush to WallStandoffs Off-WallKeyhole slot for hangingDecorative standoff bolt heads
Stickers & Product Labels
Q17What sticker material is suitable for outdoor use?
We recommend waterproof PVC or 3M outdoor stickers — they are weather-resistant and have a lifespan of 3–5 years. For indoor use or product labels, clear PP or frosted PP can be used.
Q18What is the minimum order for product labels?
This depends on the size and printing type — digital printing (Konica Minolta) accepts orders from 100 pieces. Rotary or Flexo printing has a higher minimum. We recommend inquiring with your desired size and quantity.
Q19Can you die-cut stickers into special shapes?
Yes — we use a Kongsberg Digital Die-Cutter to cut any shape according to the artwork without die-cutting mold fees. This is suitable for small to medium quantities requiring specific shapes.
Contact to Order
Q20How can I contact you to place an order? What are your operating hours?
LINE: @octopusdesign — Fastest response, recommended channel
Email: info@octopus.co.th
Order online: octopus.co.th
Operating hours: Mon–Sat, 9:00 AM – 6:00 PM

Send photos of location + dimensions + artwork for an immediate quote

Our team is ready to provide free consultation and quotes, with no obligation.